Case Study


Web-based live video counselling platform with psychologists and psychotherapists

Business challenge

feelya Ltd​ (a privately owned start-up)​ approached Rokk to design and develop a new platform to allow people to access online counselling with UK qualified psychotherapists via video-based appointments. The platform needed to be as secure and private as possible, within an easy to use, high quality experience.

Solutions to achieve the privacy and security requirements included detailed pre-qualification of therapists via Experian and full PCI compliance for session payments.

The overriding objective for the project from the outset was to create one of, if not the, most secure platform for online interaction between UK qualified therapists and clients.

Feelya Find A Therapist

Our solution

The project's first phase was developed over twelve months incorporating a blend of open-source and bespoke code and was completely developed in-house by Rokk. The design requirement was to create a clean and fresh design that reflected the professionalism and trustworthiness of feelya. Technologies employed: PHP, Apache, MySql, CSS, HTML, Javascript.

The user experience needed to be straightforward with user journeys supported with calls-to-action to registration with feelya for clients and therapists, information on conditions that the potential client may feel they are experiencing and need help with, plus selecting and booking sessions with their chosen therapist.

Phase 2 of the project spanned a six month timeline where further functionality was added to allow clients more options when selecting and booking ad-hoc and blocks of sessions with their chosen therapist. A third phase of development is currently being considered.

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